Cancellation & Refund Policy

Notice provided by telephone or written email up to 24 hours prior to the job incurs zero charge. Cancellations submitted after this window may be billed for dedicated materials already procured as scheduled in the quote.

Appointment rescheduling carries no supplementary fee. We provide the earliest open engineering slot within one business day.

A total refund applies if we cancel scheduled works, fail to execute the agreed specification, or deliver an outcome non-compliant with the quote that cannot be rectified within an acceptable period.

• Advance deposits for special-order valve hardware are refundable if the manufacturer accepts return restocking.
• No call-out fee is retained if cancellation is made at least 24 hours prior to the booked attendance slot.
• Overpayments made by direct bank transfer are reimbursed directly to the origin account within three banking days.

1. Contact our office by telephone or written email with your job reference number.
2. State whether you require an alternative booking date or a full cancellation.
3. Receive written email confirmation of the cancellation and any applicable refund details.

Any approved refunds are returned to the originating UK bank account within 3 to 5 business days.

Contact [email protected] or telephone +44 1392 289 457 during operational hours (Mon-Fri 08:30-17:15). All enquiries receive a technical response within one business day.