Privacy Policy

The data controller responsible for your personal information is Barnfield Valve & Fitting, located at 1 Barnfield Crescent, Exeter, EX1 1QT, United Kingdom. You can address any data handling queries to our office by post or email.

Personal data management strictly complies with UK GDPR and the Data Protection Act 2018 alongside applicable statutory instruments in United Kingdom. In the event of any divergence between this policy and statutory legislation, statutory requirements govern.

We collect your name, site address, contact telephone number, email address, and practical details concerning your plumbing fixtures when you submit an enquiry form or speak with our engineers. We do not store financial payment card details.

We process your personal data under the lawful basis of contractual necessity to schedule visits, issue estimates, carry out plumbing installations, and invoice for completed services. We also process records to satisfy statutory tax obligations.

Operational job sheets and contact records are retained for twelve months following the completion of service. Billing and invoice files are archived securely for six years to comply with HM Revenue & Customs statutory accountancy regulations.

Your site address and telephone number are shared exclusively with our internal technical team and assigned fitting staff to enable on-site attendance. We never sell, rent, or transfer client personal information to third-party marketing organizations.

Under UK data protection law, you possess the right to access, rectify, or request the deletion of your personal records held by us, subject to statutory record-keeping duties. To exercise any of these statutory rights, please submit a written request to our registered Exeter address.

Contact [email protected] or telephone +44 1392 289 457 during operational hours (Mon-Fri 08:30-17:15). All enquiries receive a technical response within one business day.